-
What is the difference between Transitional DNA, Transitions VI and XTRActive?
-
How do I know if my prescription will fit into the style I like?
-
How long does it take before I receive my eyewear and what shipping options are available?
What does PD (pupil distance) mean? Your PD is the distance between your pupils in millimeters. This measurement can be obtained by calling the last place that made you a pair of eyewear. They should be able to give this measurement to you over the phone. If they are unwilling to give it to you, you can go to any local optician and they can measure your PD for you.
What is the difference between Transitional DNA, Transitions VI and Transitions XTRActive? Transitions XTRActive lenses are the darkest everyday lens available. Outdoors, they are darker than Transitions VI lenses. It will go from a light grey tint to dark fast and is recommended in very hot climates. Transitions VI is clear indoors where XTRActive has a slight grey tint. Transitional DNA is Eye Lab Rx’s own value sensitive light changing lens that mimics the properties of Transitions VI but not recommended for temperatures consistently over 95 degrees.
How do I know if my prescription will fit into the style I like? We provide prescription limitations in the info/order section on every frame style we have listed online. You can also give any of our licensed opticians a call if you have any questions or concerns regarding your prescription and the frame you like. Keep in mind that we may be able to go outside of our prescription limitations, and we take each order on a case-by-case basis.
What happens if I’m not happy with my new glasses? Our satisfaction guarantee states that if you aren’t happy with style, fit, or there is a problem with your prescription, you can return them within two weeks of receiving your eyewear for a one time remake at no charge.
The only time there is a charge is if you are upgrading frame or lens style, in which, we will only charge you the upgraded price. If, all else fails, and we are unable to resolve the problem with your eyewear, or you are just not satisfied with the product, we will issue a credit. However, there is a $30.00 restocking fee and shipping charges will not be refunded.
What is your warranty policy? We cover your glasses under a one year manufacturer’s warranty against frame manufacturing defects. Our warranty policy does not cover your lenses if they are lost, stolen, ran over, eaten by the dog, etc. If you have any questions regarding the warranty on your frame and lenses please give us a call at 970-430-2006, and ask for the Warranty department.
Can I try the frames on locally? Many Harley Davidson dealerships and Motorcycle shops carry the Wiley X and 7eye by Panoptx lines. Other brand name styles are available at local eye shops and sporting goods stores. Please visit the manufacturer’s web site and enter your zip code to find a dealer near you. If you are unable to do so, please give us a call and ask us about our Test Ride program!
What is a “Test Ride”? Our test ride program allows prescription wearers the opportunity to try on a specific frame before purchasing the prescription. All you will pay for this service is the non prescription frame price, and we cover the shipping to you. If you decide that you like the frame and want to order the prescription, just send the frames back to us along with a copy of your prescription and pupil distance and we will make the lenses for you!
If you do not like the way the frame fits, looks, feels on your face just send the frames back to us for a full refund to your credit card account. We do ask that you cover the shipping back to us when returning the eyewear. Please note that, should you order, some frames may not require you to send the entire frame back to us, as we have several models available that have the interchangeable lens option.
Can you do bifocals and progressive lenses? We are proud to now offer bifocals and progressive no-line bifocals! We have several options available. Please call one of our licensed opticians for a free prescription analysis to see if your bifocal or progressive lens can be accommodated in the frames you are interested in!
**PLEASE READ REGARDING THE PURCHASE OF PROGRESSIVE LENSES** If you get your glasses and they don’t work out, for whatever reason, we will remake one time at no charge unless you are upgrading frame and/or lenses (even the shipping gets applied to the new order). If they still don’t work out after the exchange we are happy to issue you a credit, however, there is a $30.00 restocking fee and the progressive charges will not be refunded.
Why should I use Eye Lab Rx, Inc over my regular optician? Eye Lab Rx was founded in 2005 by Bill Wood, a Licensed Optician originally from New Jersey and, when not riding the open road, resides in Fort Collins, Colorado. Bill has been an Optician for 35 years. Bill holds an Advanced Certification from the American Board of Opticians, and has served as a Director in the Opticians Association of Colorado. He was a Founding Director for Ensight Skills Center in Fort Collins, Colorado, which provides training and fitting low vision devices for the visually impaired.
How long does it take before I receive my eyewear and what shipping options are available? We generally say 2-3 weeks, but depending on your prescription, frame and lens selections you may want to give or take a few days.
**Please note that Eye Lab Rx does not guarantee delivery within these time frames and cannot be held responsible for late delivery due to weather or mechanical delays by the carrier. Eye Lab Rx will also not be responsible for packages lost, stolen, or damaged after delivery by the carrier. This includes packages ran over, eaten by your pets, neighbors pets, or wild animals.
I have ordered from Eye Lab Rx in the past, my frames are still in good condition but my prescription has changed. Can I send my frames in to have new lenses put in them? Absolutely! As long as your frames in are in good condition and are free of any stress cracks or broken parts we are happy to put your new prescription in them for you.
The price for this starts at $90.00 and may increase depending on the options you select. Call one of our licensed opticians for options and prices! Contact us at 970-430-2006 - Monday through Friday 8:00am – 5:00pm MST.
7Eye
Adidas
Global Vision
Liquid Eyewear
Wiley X
